I have a problem with my wallet. How can I contact you?

Category: Wallet

Please read this page and other help articles first. We get many emails (100+ per day) and it can take up to 3 days to get a reply.   Common problems "Insufficient funds" message when trying to send ...

4,288

Widgets don't update automatically. How can I fix this?

Category: Widgets

Sometimes the widgets may not update automatically. Android OS enforces strict rules about how often the developers can automatically do something on your phone in the background without your interact...

7,725

Fixing widgets and alerts on Xiaomi, OnePlus and Vivo phones

Category: Widgets

If you are using a phone from Xiaomi, Oppo (OnePlus) or Vivo, such as Redmi, Mi, OnePlus One, or other models, there is a good chance the widgets from The Crypto App will not be updating automatically...

4,090

Buying and cashing out with Mastercard or Visa

Category: Wallet

Buying cryptocurrency is supported with both Mastercard and Visa.  Cashing out (withdrawal) is possible with Mastercard only at this time. The card must be a debit (not credit) card and must be issu...

3,741

Which countries are supported?

Category: Wallet

Wallet functionality (sending, receiving and exchanging cryptocurrency, as well as buying cryptocurrency with Mastercard/Visa and withdrawing to Mastercard) is available for all users worldwide, excep...

2,619

Verifying your identity (KYC)

Category: Wallet

After you reach the monthly limits, you will be asked to verify your identity or address. The process is triggered automatically inside the app. Verifying your identity is required by law to prevent m...

2,255