The Crypto App
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I have a problem with my wallet. How can I contact you?

Category: Wallet

Please read this page and other help articles first. We get many emails (100+ per day) and it can take up to 3 days to get a reply.   Common problems "Insufficient funds" message when trying to send ...

10,153
Widgets don't update automatically. How can I fix this?

Category: Widgets

Allow The Crypto App to run in the background. See https://dontkillmyapp.com for instructions for your phone model. If the above doesn’t help, manually update the widgets by clicking on the time labe...

12,477
Buying and cashing out with Mastercard or Visa

Category: Wallet

Buying cryptocurrency is supported with both Mastercard and Visa.  Cashing out (withdrawal) is possible with Mastercard only at this time. The card must be a debit (not credit) card and must be issu...

8,037
Which countries are supported?

Category: Wallet

Wallet functionality (sending, receiving and exchanging cryptocurrency, as well as buying cryptocurrency with Mastercard/Visa and withdrawing to Mastercard) is available for all users worldwide, excep...

5,749
How much are the fees?

Category: Wallet

All crypto to crypto transactions (receiving, sending and exchanging cryptocurrencies) are free. However, you will need to pay the blockchain fee (miner fee). This is by the design of the blockchain a...

5,645
Fixing widgets and alerts on Xiaomi, OnePlus and Vivo phones

Category: Widgets

If you are using a phone from Xiaomi, Oppo (OnePlus) or Vivo, such as Redmi, Mi, OnePlus One, or other models, there is a good chance the widgets from The Crypto App will not be updating automatically...

5,631
How to connect exchange account using an API key?

Category: Portfolio

Contents Binance Binance US Bitfinex Bitmex Bitstamp CEX.IO Coinbase Coinbase PRO EXMO HitBTC Kraken KuCoin Liquid OKEx Poloniex YoBit How to connect Binance exchange Log in to Binance webpage an...

4,968
How to change alert sound?

Category: Alerts

To change the alerts sound: Swipe (or long-press) the alert notification Choose the category you want to change the sound for Select "Advanced" Select "Sound" Choose the sound   You can select a sys...

229
Verifying your identity (KYC)

Category: Wallet

After you reach the monthly limits, you will be asked to verify your identity or address. The process is triggered automatically inside the app. Verifying your identity is required by law to prevent m...

4,539
How to connect your wallet?

Category: Portfolio

To connect your wallet and see the balance in the portfolio you only need the wallet's public address and copy it to the "Connect wallet" dialog:     Examples of a public address for most common crypt...

1,537
Which cryptocurrencies are supported?

Category: Wallet

At the moment we support: BAT (Basic Attention Token) BCH (Bitcoin Cash) BTC (Bitcoin) CRPT (Crypterium) DAI (Dai) *  DASH (Dash) * ETH (Ethereum) EURS (Stasis) * LINK (Chainlink) LTC (Litecoin) MKR ...

1,501
How can I add a widget to my home screen on Android?

Category: Widgets

Go to your home screen and long-press somewhere on an empty space (some devices require a pinch gesture). Then, find “The Crypto App” widgets group and drag the widget of your choice to your home scre...

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