I have a problem with my wallet. How can I contact you?

Category: Wallet

Please read this page and other help articles first. We get many emails (100+ per day) and it can take up to 3 days to get a reply.   Common problems "Insufficient funds" message when trying to send ...

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Widgets don't update automatically. How can I fix this?

Category: Widgets

Allow The Crypto App to run in the background. See https://dontkillmyapp.com for instructions for your phone model. If the above doesn’t help, manually update the widgets by clicking on the time labe...

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Buying and cashing out with Mastercard or Visa

Category: Wallet

Buying cryptocurrency is supported with both Mastercard and Visa.  Cashing out (withdrawal) is possible with Mastercard only at this time. The card must be a debit (not credit) card and must be issu...

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Fixing widgets and alerts on Xiaomi, OnePlus and Vivo phones

Category: Widgets

If you are using a phone from Xiaomi, Oppo (OnePlus) or Vivo, such as Redmi, Mi, OnePlus One, or other models, there is a good chance the widgets from The Crypto App will not be updating automatically...

5,577

Which countries are supported?

Category: Wallet

Wallet functionality (sending, receiving and exchanging cryptocurrency, as well as buying cryptocurrency with Mastercard/Visa and withdrawing to Mastercard) is available for all users worldwide, excep...

5,090

How much are the fees?

Category: Wallet

All crypto to crypto transactions (receiving, sending and exchanging cryptocurrencies) are free. However, you will need to pay the blockchain fee (miner fee). This is by the design of the blockchain a...

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